The Loft Label — Hanoi
From a humble loft in Hanoi — unique pieces, made with heart.
Free standard VN delivery on order over 500.000 VND
Use code LIVELAUGHLOFT30 for 30K off your first order
DRESSES
DRESSES
Our story
From a humble loft in Hanoi
We shape unique pieces with heart, made to cherish your style. Every piece from The Loft Label is designed and finished by hand, in small batches, for those who find comfort in their own size.
Products
Frequently asked questions
Do you ship internationally?
Our website currently only supports domestic shipping within Vietnam. For international orders, please contact us via Instagram @theloftlabel for shipping rates to your country.
Do you offer custom orders?
Depending on the product and the type of customization requested, we may be able to offer alterations or customizations. For more details, please contact us via Instagram @theloftlabel.
What is your exchange & return policy?
We offer one exchange within 4 days of receiving your order. Loft covers the exchange shipping fee if we recommend the wrong size, send the wrong item, or the item has a manufacturing defect.
For exchanges due to choosing the wrong size or personal preference, shipping costs are covered by the customer.
Returns are only accepted for manufacturing defects. Items must have their original tags, be unworn and unwashed, and be free from stains or unusual odors. Sale and clearance items are not eligible for exchange or return.
How long does shipping take?
For domestic orders within Vietnam, Loft offers:
- Express delivery within Hanoi: shipping fee is based on the current rates from Grab, Ahamove, or Xanh SM.
- Hanoi & Northern Vietnam: 1–3 days
- Central & Southern Vietnam: 3–6 days
Delivery times may vary depending on the courier and delivery location.
How do I choose my size?
You can find the size chart on each product page. If you’re unsure about your size, feel free to DM us on Instagram @theloftlabel and we’ll help you find the best fit.